There are two different ways you can reset your password without needing to submit a ticket.
1. If the user is already logged into a computer, press CTRL+ALT+DEL and then select "Change a password"
2. You can visit the following link and reset your Windows password.
https://passwordreset.microsoftonline.com/passwordreset
If you are having issues with either one of those please feel free to submit a ticket to support@jdcweb.com and a technician will help you out.
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